FREQUENTLY
ASKED
QUESTIONS

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Swimming Lessons

How often must I schedule my lessons?

We feel that swimmers who take two to three swimming lessons per week benefit the most from Aquado’s at-home swimming lessons. Depending on your availability this summer, we suggest a 6-week schedule of 12 lessons or a 4-week schedule of 8 lessons. Consistent learning over the summer helps you remember these new techniques for longer. You can also schedule your lessons at different times and days each week!And it’s no problem if you need to skip a week or two for vacation. You can reserve and modify your schedule directly on our website.

How much times does it take for my child how to learn to swim alone?

Unfortunately, there is no way to answer this question with certainty.  It depends on each child, how they feel about the water and their master-swimmer, the pool temperature and lesson pacing among other factors. This being said, our experiences have shown us that swimmers who have an Aquado master-swimmer can progress 3 to 4 times more quickly than with group lessons.  In general, after turning 3, our apprentice-swimmers learn to swim after just 12 lessons, but, to ensure maximum comfort, progress and safety in the water (along with confidence for the parents), Aquado recommends sixteen 30-40 minute lessons. For children older than 6, they learn how to swim on their own after a course of twelve 50-minute lessons. However, if your child has a particular fear of the water, it’s better to schedule a few extra lessons so as to not pressure the swimmer.

Do you offer free lessons?

While we do not offer free lessons, you can request a complete refund if you are unsatisfied after the first lesson and had future lessons scheduled.

You can even book and pay for a single lesson in order to give our service a try. Important! It may very well be possible that the lessons you had in mind will already have been booked. This is why we recommend scheduling a complete course and requesting a refund should you feel the need. Rest assured however: Only two families in our three years have requested a refund.

In fact, if you refer a friend to us, you can earn a free 30-minute lesson. And your friend will also receive a free 30-minute lesson. How nice is that?! Click here for more information.

Can I cancel or postpone lessons?

Yes, but only 5 days (120 hours) before the lesson to avoid a fee. For a complete course of 12 lessons, you can change every lessons over the summer. With our 8 lesson course, you can change two lessons.

Can I keep the same instructor for the entire summer?

Certainly! In fact, we encourage it! We feel that swimmers learn best through familiarity and a comfortable, safe environment. We assign one master-swimmer to each apprentice-swimmer in order to forge a relationship of trust between them, where they can learn more about each other and adapt towards the other’s personality. If you or your master-swimmer need to change a lesson, you will postpone it with the same master-swimmer.

Are you recognized by the Red Cross?

Aquado is now offering the Red Cross program which include every Preschool levels up to Junior 5. All Aquado’s master-swimmers are certified by the Red Cross and have earned most of their experience in public pools with the Red Cross program. However, we still train each new employee on how to adapt their knowledge to at-home private lessons, which they find more effective than group lessons.

How old does a swimmer have to be to begin swimming lessons?

Aquado offers swimming lessons to children as young as four months old! Infants between four months and three months old are signed up at the Starfish level and learn how to be comfortable in the water and move around with a flotation device.

How much do your swimming lessons costs?

You can see the prices for all our services here.

How many swimming lessons should I take?

PLEASE COMPLETE CONTENT

How much time must I schedule for my lessons?

Group lessons are for one hour. For one-on-one swimming lessons, we recommend:

  • 30-minute lessons for infants (0-3 years old)
  • 40-minute lessons for preschool age children (3-6 years old)
  • 50-minute lessons for elementary age children (6-12 years old)
  • 60-minute lessons for teenagers, adults and seniors (12 years old and older)

*Throughout the years, we’ve found these lesson durations work best for each age group. These are only our recommendations, and you are free to choose your own durations. However, we ask you not go below one level since the breakdown above is usually very adequate. We also adapt each lesson depending on the shape of the swimmer, and tune our lessons so as to stress technique more than endurance when the swimmer is tired.

How can we determine the level of our swimmer?

When you sign up, we will ask you to mention your swimmer’s swimming experience. The master-swimmer will then have a better idea of the level of your swimmer for the first lesson. This being said, your master-swimmer will spend over half of the first lesson on evaluating their new swimmer. The master-swimmer be ready to tell you the exact level of your swimmer by the end of the first lesson.

Then, you will have a report card, which is filled out by the master-swimmer after each lesson so you can follow the progress.

Lifeguarding/lifesaving courses

How often must I schedule my lifeguarding/lifesaving courses?

We recommend taking lifesaving/lifeguarding courses twice per week for the following reasons: – Lifeguard training requires the learning of several first-aid and lifesaving concepts, but it also requires prospective lifeguards to properly know how the execute these techniques and to have the endurance to do so. Leaving a few days in between lessons allows apprentice-lifeguards to practice in between lessons. Good news! Your friends can join your at-home lifeguard lessons! All it takes it getting together once or twice per week to practice swimming laps, simulations, mock savings and other practices if you feel the need. In addition, your physical strength and endurance will improve over these weeks. Although some teenagers can finish their lifeguard course in one or two weeks of intensive training, most apprentice-lifeguards need to spread their course out over more time.

Can I cancel or postpone lessons?

Yes, but only within 5 days (120 hours) before the lesson to avoid a fee. For our lifeguard courses, you may postpone one lesson. And finally, for our private lifeguard service, you can modify the date and time of your reservation. Note: We do not allow for any cancellations. In other words, the latest you may postpone your lessons to is September 1st if you don’t want to lose it.

Can I keep the same instructor for the entire summer?

Certainly! In fact, we encourage it! We feel that apprentice-swimmers learn best through familiarity and a comfortable, safe environment. We assign one master-swimmer to each apprentice-swimmer in order to forge a relationship of trust between them, where they can learn more about each other and adapt towards the other’s personality. If you or your master-swimmer need to change a lesson, you will postpone it with the same master-swimmer.

Are you recognized by the Lifesaving Society?

Aquado is partnered with the Lifesaving Society of Quebec and offers Bronze Star, Bronze Medal, Bronze Cross. first-aid and lifesaving lessons. Our master-swimmers have received their Lifesaving Instructor training from the Lifesaving Society of Quebec and are eligible to give at-home lifeguard training with Aquado. However, Aquado does not offer at-home training for the National Lifeguard certification since residential pools are too small for our apprentice-lifeguards to respond to all the criteria required. National Lifeguard training is the last step to becoming a lifeguard and requires a public pool, coincidentally where most lifeguards begin their careers. We offer Lifesaving Society certifications for our lifeguarding courses!

How old does a swimmer have to be to begin lifeguard lessons?

You can begin taking Bronze Star lessons as you as you can swim 100 meters. However, for Bronze Medal and Bronze Cross lessons, you must be 13 years old and 14 years old for Standard First Aid/AED.

How much do your lifeguard courses cost?

You can see the prices for all our services here.

The Technical Stuff

How do I sign up?

To sign up for Aquado’s at-home services, all you need to do is visit the Online Registration page. Here you can choose a master-swimmer who works in your neighborhood, which one of our services you need and book the time and dates of your choosing. Once you’ve completed the reservation, a Lead Swimmer will verify your registration and make sure all the information provided is correct and that the time and dates you scheduled work with your master-swimmer. Don’t forget to create an account after signing up so you can manage your schedule online.

How do payments work?

We accept checks, cash and interac transfers (preferred). After you sign up and verify your information, you will receive an invoice by email. You’ll have seven days to pay this invoice in full in order to confirm your registration and keep your time slots. If we don’t receive payment within the 7 days, you will lose your slots and they will be made available to other customers.

How do we know if Aquado is in our neighborhood?

To find out if Aquado gives swimming lessons in your neighborhood, visit the Our Areas page and see if we service your neighborhood. We are currently in several neighborhoods in Montreal, in North Shore and South Shore. If your neighborhood isn’t on our list, don’t hesitate to give us a call to see if we can expand to your neighborhood if you and a few of your neighbors want to take swimming lessons in your residential pools!

What happens when it rains, storms, snows or is too cold outside?

In the event of rain and cold temperatures, lessons will continue unless your master-swimmer feels that the conditions are too dangerous or that the swimmers are losing focus. If it starts to thunder or storm, lessons are immediately stopped for at least 30 minutes after each time the master-swimmer hears thunder. If lessons are stopped for any reason, the master-swimmer will offer water safety lessons indoors until conditions improve. If weather conditions take a turn for the worse before your lesson, you can choose to take a water safety lesson instead for the duration of that lesson. If the apprentice-swimmers are too young or uninterested in this more conventional lesson, any other person designated (parents, grandparents, sisters, brothers, neighbors, friends, etc.) can also take water safety lessons. You can even takes these lessons together! We offer a maximum of two water safety lessons per family per yearly course. Should bad weather conditions occur again that summer, those lessons will be postponed to another date.

What if I don’t have a pool?

If you don’t have a pool, we can provide our services in any other residential or private pool (in a condominium, apartment, etc.) that you have access to, such as a family member’s, your neighbor’s, your friend’s, your parent’s, etc. However, we cannot offer any of our lessons in public pools. If you decide to use somebody else’s pool, that pool must be available for every lesson, the pool owner has to be informed of the schedule. We cannot accept any cancellations due to misunderstandings with the pool owner.

Do you provide services in the fall, winter or spring?

No, we only provide our services from June 1st to September 1st. However, we may begin our season in May or extend it into late September if the weather allows us and if our master-swimmers are available.

Any Questions?
CONTAC US!

Do not hesitate to send us your questions and comments using this contact form or by email at: info@aquado.ca

Did you know that…

Florence, 6 years old, is our youngest swimmer to pass 8 levels in one summer!